The library will be closed on Saturday, June 19th in honor of Juneteenth.

Ventress Memorial Library


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Ventress Memorial Library

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Services Under COVID - Frequently Asked Questions

If your question is not answered here, feel free to contact us.

Visiting In Person

Can I come into the library?

Yes - we are now fully open to the public Monday - Thursday 9am - 8pm and Friday - Saturday 9am - 4:30pm.  Patrons are free to browse in all sections of the library and use the computers. See more info about our current visiting policies and services here.

Are your public restrooms open?

Yes. There are also public restrooms available at the food pantry entrance facing the playground, open Monday through Saturday 9am to 4pm.

Can I browse the children’s room, or bring in my child to play with the toys?

Yes, the children's room is open for browsing. Note that there are no toys available at this time.

Can I still purchase books from the Friends of the Library book sale?

Yes.  Please put your payment in the labelled box in the book sale area.

Can I sit in the library and study?

We have a few study carrels in the back corner of the main library area that anyone can use to study.  Teens can also study in the teen room.  Please do not move the furniture, as it has been set up to maintain a 6-foot distance between patrons.

Do you still offer curbside pickup?

Yes.  Feel free to continue using our curbside and phone services during our open hours.

 

Checking Out, Holds, and Returns

Where should I return my books?

Please put any items to return in the outdoor book drop, including those (like hot spots) that we would normally require be returned at the circulation desk, even when we are open to the public.  Returns will not be accepted at the circulation desk.

For items that are physically too large to put in the book drop (e.g. book club kits, childrens' backpack kits), please let a staff member know you are here to return the item (by phone on the days we're only open for curbside pickup) and they will make arrangements.

I returned my books in the book drop, but they’re still showing up on my account.

We are quarantining all returns for at 1 - 3 days before checking them in.  You will not be charged fines for the time your returned items are sitting in quarantine.

I placed a book on hold a long time ago, but I still haven’t been notified that it’s available.

Many popular items have long hold lists, and you may need to wait a long time before it’s your turn to get the item.  If you place a hold on an item that is available on the shelf at a different library, it will take approximately 3 - 4 days for the item to be ready for you in Marshfield.

Can I pick up someone else's holds for them?

Yes, but you must have their library card with you.  You will not be allowed to pick up another person's holds without it unless you have both opted in by signing a library card group form. Forms can be requested by phone or at the circulation desk.

What if I can’t make it to the library to pick up my hold during curbside pickup hours?

We have after-hours lockers outside the front door.  If you’d like to pick up your items from a locker after we’ve closed, please contact us at least 2 hours before we close.  We will leave your items in the locker for 24 hours.
 

Library Cards and Accounts

How can I get a library card?

You can sign up for a library card either in person or over the phone.  If you already have a card from another library in the OCLN network, you can use that card at Marshfield as well.  If you used to have an OCLN library card but can’t find it now, please come in or call us and we will issue you a replacement with a new number.

What is my PIN to log in to your online services?

Your PIN is OCLN by default if you've never changed it. If that doesn't work, please call us and we can reset it.

How can I pay my fines?

You can pay fines of $5 or more by credit or debit card by logging in to our catalog.  (Click "Log In" in the top bar to log in, then click "My Account" and go to the "Fines/Fees" tab.) You can also pay your fines by cash or check at the library on the days we're open to the public.

Keep in mind that fines accrued on items between when you return them in the book drop and when we check them in after quarantining will be removed from your account.
 

Other Services

Are you accepting donations?

The Friends of Library book sale is not accepting donations at this time.  You can leave book donations in the 3rd party donation bins around the corner on the right side of the library.  Please do not leave donations on the ground or in the book drop.

Is there some way I can get internet access when you're closed?

If you park close to the bank of windows on the side of the library facing the playground, you can usually access our public wifi on your device at any time of day.  We also have wifi hot spots you can use at home - please email mapickup@ocln.org with your name and library card number or call us at 781-834-5535 if you are interested in borrowing one.

Are you running any events?

We do not have any in-person events, but we are now offering a number of virtual events including books groups, a writing group, and a monthly virtual adult event.  Please refer to the event calendar.  We also have a weekly children’s Take and Make craft project.

Do you provide any museum discount passes?

Yes - you can see our available museum passes and book a pass for yourself here. Some passes will provide a virtual discount code that you can use to purchase tickets, and some passes require you to pick up a physical pass at the library. Most passes also require you to reserve timed tickets at the museum in advance. Please read the description for each pass carefully, and check the museum's website for the most up-to-date visiting information.

Note that many museums are still closed, or are not accepting library discount passes; at this time, the only passes we have available are the ones listed at the above link.

updated 5/31/2021