Ventress Memorial Library

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Ventress Memorial Library

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Services Under COVID - Frequently Asked Questions

If your question is not answered here, feel free to contact us.

Can I come into the library to use the computer/browse the shelves/etc.?

Yes - we are open for patrons to come in on Wednesdays, Thursdays, and Saturdays.  See more info about our current visiting policies and services here.

Do you still offer curbside pickup during the hours you're open to the public?

Yes.  We offer all the same curbside and phone services while we're open to the public as we do during our curbside-only hours.

Can I browse the children’s room, or bring in my child to play with the toys?

When we’re open to the public, the children’s room is open to one family at a time for 20 minutes by appointment only.  You can bring your children, but there are no toys or games and the appointments are for browsing only.  You can register for an appointment here.  Keep in mind that Wednesday appointments are very popular and sometimes fill up a week in advance; we do often have same-day availability for Thursday and Saturday appointments.

If you come to the library without an appointment, you can still browse a small collection of quick pick children’s books in the main area, or ask a staff member to get specific titles from the children’s room for you.

Where should I return my books?

Please put any items to return in the outdoor book drop, including those (like hot spots) that we would normally require be returned at the circulation desk, even when we are open to the public.  Returns will not be accepted at the circulation desk.

I returned my books in the book drop, but they’re still showing up on my account.

We are quarantining all returns for several days before checking them in based on current research about how long the COVID-19 virus survives on library materials.  It may take as long as a week for your returns to be checked in.  You will not be charged fines for the time your returned items are sitting in quarantine.

I'm a senior - can I come into the library later than the first hour on the days you are open to the public?

Yes!  The first hour of each open day is reserved exclusively for seniors and immunocompromised patrons, but they are welcome to come in at any time we are open to the public.

I placed a book on hold a long time ago, but I still haven’t been notified that it’s available.

Many popular items have long hold lists, and you may need to wait a long time before it’s your turn to get the item.  In addition, delivery times for interlibrary loan items are slower than before due to the need to quarantine items; if you place a hold on an item that is available on the shelf at a different library, it will take approximately one week for the item to be ready for you in Marshfield.

Can I still purchase books from the Friends of the Library book sale?

Yes.  Please put your payment in the labelled box in the book sale area.  We are not accepting cash at the circulation desk and cannot give change.

Are you accepting donations?

The Friends of Library book sale is not accepting donations at this time.  You can leave book donations in the 3rd party donation bins around the corner on the right side of the library.  Please do not leave donations on the ground or in the book drop.

How can I pay my fines?

We are not accepting cash for any payments at this time.  You can pay fines of $5 or more by credit or debit card by logging in to our catalog.  (Click "Log In" in the top bar to log in, then click "My Account" and go to the "Fines/Fees" tab.) If your fine is under $5, we do not have any way for you to pay it at this time.  Your account is considered to be in good standing as long as you have less than $15 in fines.

Keep in mind that fines accrued on items between when you return them in the book drop and when we check them in after quarantining will be removed from your account.

Can I reserve a meeting room?

No, there is no meeting room use at this time.

Can I sit in the library and study?

We have a few study carrels in the back corner of the main library area that anyone can use to study.  Teens can also study in the teen room.  Please do not move the furniture, as it has been set up to maintain a 6-foot distance between patrons.  Please also note that we are asking patrons to restrict themselves to one hour per day in the library due to our building occupation restrictions.

Is there some way I can get internet access when you're closed to the public?

If you park close to the bank of windows on the side of the library facing the playground, you can usually access our public wifi on your device.  We also have wifi hot spots you can use at home - please email with your name and library card number or call us at 781-834-5535 during our curbside pickup hours if you are interested in borrowing one.

Are you running any events?

We do not have any in-person events, but we are now offering a number of virtual events including books groups, a writing group, and a monthly virtual adult event.  Please refer to the event calendar.   We also have a weekly children’s Take and Make craft project.

I tried calling you from the parking lot for curbside pickup, but the line was busy/no one answered.  Can I get out of my car and ring the doorbell?

Our phone lines have been extremely busy since we started doing curbside pickup.  You may have to try several times before you can get through.  We apologize for the delays.  To maintain social distancing, please do not get out of your car.  The doorbell is for deliveries and maintenance workers only.

Can I pick up someone else's holds for them?

Yes, but you must have their library card with you.  You will not be allowed to pick up another person's holds without it.

What if I can’t make it to the library to pick up my hold during curbside pickup hours?

We have after-hours lockers outside the front door.  If you’d like to pick up your items from a locker after we’ve closed, please contact us at least 2 hours before we close.  We will leave your items in the locker for 24 hours.

How can I get a library card?

You can sign up for a library card either in person or over the phone.  If you already have a card from another library in the OCLN network, you can use that card at Marshfield as well.  If you used to have an OCLN library card but can’t find it now, please come in or call us and we will issue you a replacement with a new number.

updated 1/26/2021